My Ontario Rebate Got Rejected. What Now?

Canada’s new heat pump rebate is worth up to $10,000. Get an email the day it opens

Applications are not open yet. Ottawa says they open in early 2027, and that you can add this rebate on top of provincial ones.

Up to $10,000

if your household earns below the median income

$2,000

for other homeowners who qualify

Stack it with the Ontario rebate open today

• OntarioUp to $12,000

Ottawa says you can combine them. Each program has its own rules. Amounts are the most you can get.

Applications open early 2027

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• Launch-day email, with what to do first
• Who qualifies for the $10,000, once Ottawa says
• A short hello now, so you know it worked

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Read everything we know so far Official page: canada.ca

You Can Usually Fix This

A rejected rebate application feels final, but most of the time it's a specific, fixable issue — not a permanent no. Here's what commonly goes wrong with Ontario heat pump rebate applications, and how to resubmit successfully.

Common Rejection Causes

1. Non-participating contractor

Ontario rebate programs generally require your installer to be registered with the program. If your contractor isn't enrolled, the rebate can be denied even if the installation itself is fine. Ask directly: "Are you registered for this rebate program?" before signing anything.

2. Missing pre-inspection or pre-approval step

Some programs require an energy assessment or pre-approval step before work begins. If installation started first, the application can be rejected on that basis alone. For future projects, confirm the required order of operations before signing a contractor agreement.

3. Wrong heating fuel tier

The heat pump rebate is lower if you heat with Enbridge natural gas ($500/ton, up to $2,000) than if you heat with electricity, oil, propane or wood ($1,250/ton, up to $7,500). If your application claims the wrong fuel, it can be reduced or denied. There are no income tiers in this program; income-based help is the separate Energy Affordability Program.

4. Program-specific paperwork gaps

Ontario has run several distinct programs over time, including the Home Renovation Savings Program — each with its own specific documentation requirements. If you're unsure which program you applied under, check your application confirmation email for the program name, then confirm the exact required documents for that specific program before resubmitting.

How to Resubmit

1. Call or email the program directly and ask for the specific rejection reason in writing.
2. Fix that specific issue — contractor enrollment, missing pre-approval, or documentation.
3. Resubmit referencing your original application number.

For more on avoiding cold-weather performance issues in the first place, see Will a Heat Pump Keep Up With an Ontario Winter?

Local pages: Ontario hub, Toronto, Ottawa.